Diageo - Quality Contact Executive -DQCE001

Contact Centre
Not aligned to specific channel
We have a fantastic opportunity for an experienced Outbound communicator/admin executive to join our team based in Thame working for one of the world’s largest producer of spirits and a key producer of beer: Diageo. We offer an excellent package including a starting salary of £19,000 (rising to £19,500 after passing the Guinness accreditation programme), flexible rota-based hours and amazing employee benefits which include access to discounted social events, summer ball, free on-site parking, on site canteen and flexible annual benefits to suit your needs to name but a few!

What will I be doing?
You will become a product expert through training and experience and truly engage with the client’s campaign. You will manage all contact channels including inbound and outbound calls, email, and written communications always ensuring that set targets are met and a high standard of customer service is maintained.
There will be great emphasis on the outbound element of the role and activities will include calling outlets to discuss promotions and offers, stock levels, asset validations and follow up calls after installs. As a business to business campaign our customers are our priority so building and nurturing great working relationships and ensuring that each customer is given the best possible service are key to this role.

We would love to talk to people who:
• Have excellent communication and administrative skills excellent attention to detail
• Have a professional and confident telephone manner
• Enjoy working in a fast-paced environment
• have experience in on-trade environments i.e pubs/bars (desirable not essential)
• Are highly motivated with a passion for delivering excellent customer service

What’s in it for me?
• Salary £19,000 rising to £19,500 after completion of the Guinness accreditation programme
• 37.5 hours a week to be worked Monday- Sunday Monday -Friday 8am-6pm Saturdays 9am-5pm and Sundays 9am-3pm on a rota basis. Bank holidays will be included with days off in lieu.
• 22 days holiday plus bank holidays
• Excellent employee benefits

As well as the above CPM value all of their employees and you will have access to real opportunities for progression.
If you think you could be the next addition to our team don’t delay apply today!

CPM are an equal opportunities employer

This vacancy is closed to applications.