Account Manager

Office
Technology

As an Account Manager, you’re taking on a key role within the team, tackling all the challenges that come with managing clients and teams of people; running projects, being the client’s main day-to-day CPM contact – the person they rely on to go the extra mile and get things done. The rewards come from working at a consistently high standard and you’ll need a thorough understanding of how the CPM client service process operates to be able to successfully deliver. 

Ideal Location: Thame, United Kingdom, OX9

Salary: £40-50K DOE

You’ll need to quickly get to know your client’s business inside-out and have a clear understanding of the services and performance levels they expect from CPM – and likewise what CPM expects from you.  You’ll use this insight, your personal communication skills and your sales experience to build strong professional relationships with your clients, learn how to influence their people and processes to encourage decisions and actions, identify opportunities to add value, and grow our business wherever you can.

As a versatile team player, you’ll have the ability to lead and motivate teams of people as well as being part of a team of like-minded colleagues, who constructively challenge each other to share best practice and bring about improvements across the whole operation. You will play a key role in this team as well as having the confidence and sound judgement necessary to make intelligent decisions on your own.

Expert in building high-performing teams you will having a genuine interest and understanding of what makes people tick and how to engage people to bring out their potential and ensure consistent delivery for your account.

Projects are varied, multi-dimensional and can be complex to manage.  To keep projects on track requires excellent administration skills, so you must be able to prioritise tasks and competently brief and manage your own team, field /contact centre personnel and suppliers, as well as provide regular high quality written project updates for line managers and clients.  It’s your responsibility to make sure things happen when they’re supposed to happen and to set up systems that ensure schedules and goals are met.  You’ll need a good eye for detail too, and strong analytical skills to control budgets and meet your profit targets.

There’s no short cut to being the best, but you’ll be supported in taking responsibility for your own on-going professional and personal development and that of your team.  We encourage a culture of excellence and reward individual achievement with outstanding opportunities for progression.

Key Responsibilities:

  • To develop exceptional client relationships in the client’s business, create critical field briefings and to review performance on the operation, both financial and against KRA’s.
  • To recruit, train and develop direct reports and to ensure all teams are fully briefed, trained and equipped to fulfil set tasks to ensure accurate completion of all administration. To maintain and develop systems to measure achievement of objectives. Create a culture of building high-performing teams through a positive investment in talent.
  • To identify new business opportunities and work with line manager to prepare and present proposals to add value to client operation and extend service.
  • To monitor and control budget, ensuring sales and profit targets are met.
  • To ensure correct head office departments are briefed in time to develop client objectives, and internal processes are adhered to, driving consistency of delivery across all CPM account teams.
  • To work across divisions and accounts and collaborate with the various stakeholders within CPM to ensure the effective and timely communication of requirements to meet your client demands.
  • Proactively learn and share best practice with others in the business through actively networking and building internal relationship to enable you to apply within your account to continuously improve the service delivered to the client and drive internal efficiencies.
  • To assist when required and use your expertise and experience with new business pitches, helping to create pitch documents and tender responses for both existing and new clients.
  • To maintain and develop systems to measure achievement of objectives, including an appropriate level of field accompaniment and auditing.
  • Take ownership for own personal and professional development and keep up-to-date with new trends and developments across industry, sharing and applying where relevant
  • Responsible for any other task identified by the line manager as falling reasonably within the scope and range of the position.

Essential Experience:

  • Minimum 3 years field marketing /Contact Centre experience in a similar role managing one or more contracts
  • Experience and knowledge of the Retail environment
  • Experience and knowledge of Technology Clients
  • Complete IT literacy in Word, Excel and PowerPoint, Office 365 and general digital awareness and skills
  • Numerate and able to manage budgets
  • Able to present across all medias to a high standard
  • Persuasive and adaptable presenter – able to positively influence different audiences
  • Ability to be based between our Thame HO/ Samsung HO and WFH, client premises plus other travel as required for field visits and team meetings
  • Experience of professional business practices – running meetings, preparing minutes, making presentations, prioritising workload
  • Experience of task/project achievement requiring some strategic foresight
  • Strong resilience and desire to drive continuous improvements and operate in a changing environment
  • Building and developing collaborative relationships – internal and external

Desired Experience:

  • Has worked for or had experience of an outsourced agency
  • Has worked in the retail marketplace either directly or indirectly
  • Has experience of managing and motivating a sales team
  • Data skills are a must strong excel user and needs to be used to producing and presenting client facing insights

We are an accredited Investors in People Gold award company and place great importance on the training and development of our people. We work in a collaborative environment where great ideas and achievements are shared and celebrated.

CPM are an equal opportunities employer we depend on having diverse talent with a range of backgrounds, skills and capabilities.

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This vacancy is closed to applications.