Client Service Manager

At CPM, we pride ourselves on innovation, service delivery, and client satisfaction. As a leading player in our industry, we are seeking a talented Account Manager for our *shopt which is the UK’s leading B2B reward app for the Convenience sector.

Ideal Location:  Thame, United Kingdom, OX9 

Salary: £42-46K DOE  

Working Hours:  Monday – Friday 9 – 5.30 (37.5 hours a week)  
 
*shopt launched five years ago, we have grown rapidly, engaging over 18,000 convenience retailers, working with 20 FMCG companies and returning over £3m of rewards into this complex channel through increased distribution and compliance of our customers’ brands.

Whilst part of the CPM Group, *shopt operates like a digital start-up requiring agility, complex planning and the ability to make fast-paced decisions using an ever-expanding pool of data. Blending strategic account management with impeccable day-to-day support; this role needs a driven individual with proven experience who is willing to learn, adapt and go the extra mile by rolling up their sleeves and getting things done. You will be the product expert and able to gain the trust of your client as such; challenging existing methodologies with data and clear communication. You will be constantly learning, iterating, and improving as you go through data and best practice.

Key Responsibilities: 

• To develop client relationships through regular meetings to review performance
• Compile commercial proposals in line with agreed rates, and negotiate to achieve ‘win, win’ outcome for both client and *shopt
• To monitor and control budgets, ensuring sales and net revenue targets are met.
• To support an active prospect pipeline, maximising high value category opportunities.

Requirements: 

• Proven experience within a sales and service role
• Strong analytical and problem-solving skills with the ability to use and interrogate data visualisation tools such as PowerBI; able to adopt a creative or innovative approach when needed
• Proven track record of consistently over delivering against targets with demonstrated tenacity.
• Strong and confident presentation skills supported by intermediate PowerPoint skills
• Ability to manage forecasts, budgets and costings.
• Excellent interpersonal skills – comfortable and adept at managing multiple stakeholders and relationships.
• Excellent project management and time management skills
• Excitement and passion for digital solutions and a flair for innovation

Desired but not essential:  

• B2B Digital sales/marketing/activation experience using app-based platforms

What’s in it for you?   

We recognise that people are the key to our success. That’s why we heavily invest in great perks and excellent career development opportunities. Some of the key perks include:  

• Salary £42-46K basic DOE  
• Private medical insurance 
• Company related bonus. 
• £425 per month car allowance  
• 26 days, increasing 1 day a year up to 31. 
• Hybrid working   
• Option to buy/ sell holiday  
• Company pension scheme - 3% employer contributions  
• Reward and recognition program   
• Once you pass probation, you will be eligible for additional company discount perks, e.g. Family Attractions, Travel, etc.  

Travel: You must be prepared to undertake national coverage in support of client/ business needs, and have flexibility and willingness to work away from home occasionally. 

CPM values diversity and is committed to being an equal opportunities employer. Our success is built on a foundation of diverse talents encompassing various backgrounds, skills, and capabilities. Our collaborative environment fosters the sharing and celebration of great ideas and achievements. 

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