Client Service Executive

Office
Diageo
On Trade

Are you looking for the next step in your career? We have a fantastic opportunity to join our team as an Account Executive who will be responsible for providing Account & Data Analysis Support for the Diageo Channels, assisting in the delivery of Field and Account Management. The Account Executive will spend a high proportion of time analysing and investigating anomalies with data and making recommendations on improvements to client and Key stakeholders. We offer an excellent salary between £30k - £35k per annum, depending on experience.

Ideal location: Thame, United Kingdom, OX9

Key Responsibilities:

  • Support & provide recommendations of Field Team reporting and collation of retail insight and feedback weekly.
  • A large proportion of this role will be involved in call file management using Diageo’s in-house reporting systems for which training will be provided.
  • Take a key role in all operational functions within the team, liaising with CPM departments to ensure a seamless connection between internal department services.
  • Providing insight into the operation will be key to our success and you will need to be confident pulling reports from in-house systems to highlight this.
  • Collating monthly channel insights/feedback from Field Team into Diageo via PowerPoint
  • Being an escalation point for the CPM virtual team (and field managers) relating to all activities documented.
  • Operational support of quarterly bonus workflow, revise, republish and maintain the new starter process for employees on the Diageo team.
  • Meeting attendance will be required at weekly CPM HO meetings and will be required at monthly client meetings in London.

 

Key skills required:

  • Tech and system savvy. Fully proficient in MS Office applications (O365, Word, Excel, PowerPoint, Outlook)
  • Proficiency in data analysis, including the capacity to interpret and derive insights from data.
  • Excellent interpersonal skills together with a strong customer focused approach, able to influence stakeholders (internal & external).
  • Show flexibility and adaptability when working on internal or client related projects often with short deadlines.
  • Detail-oriented and able to complete work tasks with thoroughness, accuracy and consistency.
  • Experience of creating PowerPoint presentations desired.
  • Managing self – working under pressure and with a wide range of people and personalities to ensure delivering of joint tasks and efforts.
  • Highly organised with ability to work individually and as part of a team.

Hours: 9am-5.30pm Mon-Fri -The role requires some activity outside of normal working hours and or weekend working.  This may include staying away from home and working unsociable hours occasionally.

We are an accredited Investors in People Gold award company and place great importance on the training and development of our people. We work in a collaborative environment where great ideas and achievements are shared and celebrated.

CPM are an equal opportunities employer we depend on having diverse talent with a range of backgrounds, skills and capabilities.

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