Bentley - Customer Relations Executive (Arabic) - BMCRE008

Contact Centre
Didsbury
Bentley Motors Ltd
Want to be part of an award-winning team? If you are a fluent Arabic/English speaker with strong customer service experience, we have a fabulous full- time opportunity for you. Working for the prestigious Bentley brand you could earn £21,000PA

What will I be doing?
As a multilingual customer relations executive, you will be working as part of a dedicated team of service professionals. You will handle multiple contacts through a variety of communication channels to provide a truly blended service. As a multilingual Customer relations executive, you will develop an exceptional understanding of the range of vehicles and services to fully embrace Bentley’s brand values so that you can provide the ultimate service to every customer and ensure that their experience goes ‘beyond the car’.
You will engage with customers and prospects to gain a full personal understanding of their requirements in a skilful and professional manner in line with our stringent quality standards to deliver a World Class experience. You will also work closely with the dealer network and build professional business relationships that will be pivotal to the quality of service that you provide for Bentley customers.
You would enjoy this role if you:

• Want to be part of an award-winning team, who are supportive and collaborative with a real ‘one team’ mentality
• Are fluent in English with Arabic as a second language (fluent)
• Are a highly skilled multilingual expert across all communication channels
• Have previous experience of working for a premium brand within an office, retail or hospitality environment
• Possess excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships
• Have a confident and articulate telephone manner in English and your specialist language
• Have the ability to demonstrate strong problem solving capabilities
• Hold the ability to empathise and really put yourself in the customer’s shoes
• Can evidence of a proactive “can do” approach
• Hold strong planning and organisation skills in addition to administrative skills with a keen eye for detail
• Possess a passion for the Automotive world is highly desired

What is in it for me?

*£21.000PA plus generous paid holiday entitlement. Working 37.5 hours per week covering shifts 7.00am-3.15pm Sun – Thursday on a rota basis. In return for your enthusiasm and professionalism, we will give you great training to help you develop and be your best.

If this sounds like your ideal role, then please apply now!

CPM are an equal opportunities employer

This vacancy is closed to applications.