Are you really organised and love a process? We have a great job for you, join our fun-loving team at CPM UK in Thame as an Operations Administrator. Up to £22k DOE, great benefits package including private Bupa healthcare, and a real opportunity to advance your career too!

Ideal location: Thame, United Kingdom, OX9 (Hybrid working available)

Salary: Up to £22k DOE inc. benefits such as private health care and up to 31 days holiday

What will you be doing?
The Operations administrator is responsible for working as part of a team to ensure the delivery of a smooth, planned, and organised operational service to stakeholders. This role supports a team of Operations Executives in the day-to-day administration tasks required to run the ‘shopt* support’ function for one or more of our client’s field activities.
‘shopt* support’ can be split into two distinct task related areas; Client Support (Tasks that primarily drive the activity in *shopt) and Retailer Support (Tasks that enable *shopt to operate successfully with our retailers).

These tasks need to be fulfilled whilst working to relevant operational processes and standards and ensuring that these are adhered to by external customers (e.g. client teams).

They will optimise the use of all available systems and technology, identifying opportunities to add value and enhance  *shopt for both clients and retailers


Key Responsibilities and Key Result Areas

  • Working with the client account managers and the briefing templates ensure all relevant offers/surveys/homepage/audits and competitions are uploaded onto *shopt accurately and in line with SLA
  • Location verification process management, this includes interrogation of any anomalies and verification in line with SLA criteria
  • hello@shopt support – Management of retailer comms and responses in line with SLA criteria, to include onboarding of new retailers to the app in order to educate them to become self serve escalating queries as necessary to ensure retailer engagement and satisfaction is maintained
  • Maintenance of *shopt operational process manual, ensuring all processes (current and new) are agreed by the *shopt management team and fully documented in the manual
  • Working alongside the client account managers flag any offers that are under/over performing in order to further improve *shopt app usage
  • Pro-active approach to identifying areas of continuous improvement to enhance the end user experience, support the client account managers in order to drive effective and efficient ways of working and reduce any duplication of tasks undertaken by the Operations team
  • Develop and maintain collaborative working relationships with internal and external customers, stakeholders and suppliers
  • Completion of administration tasks as directed by Operations Manager that fall within the Operations Administrator role
  • Other duties as required which are reasonably within the scope of the role eg testing new features and app updates



  • Ability to work under pressure and with a wide range of people and personalities.
  • Strong organisational and planning skills with the ability to multi-task and manage own deadlines, negotiating as appropriate.
  • A positive reaction to change – in a fast-moving environment, always with a can-do attitude
  • A confident communicator who problem solves and flags potential issues, asking lots of questions to ensure understanding.
  • Ability to work independently and effectively manage your own time.

    We recognise that people are the key to our success. That’s why we heavily invest in great perks and excellent career development opportunities. Some of the key perks include: 

    • £22k DOE per annum
    • Private health care 
    • Up to 31 days holiday
    • Company pension scheme - 3% employer contributions 
    • Reward and recognition program  
    • Company discount perks; e.g. Family Attractions, Travel etc. 

    CPM have been accredited Investors in People Gold award and place great importance on the training and development of our people. We work in a collaborative environment where great ideas and achievements are shared and celebrated.

    CPM are an equal opportunities employer, we depend on having diverse talent with a range of backgrounds, skills and capabilities.

This vacancy is closed to applications.