Client Service Executive
Office
Not aligned to specific channel
Are you looking for the next step in your career? Would you like a challenging and diverse position where you will stand up and be counted? We have a fantastic opportunity to join our team in Thame as a Client Service Executive who will provide support sales and operational support for the *Shopt team, assisting in the delivery and management of new and existing clients. This role will directly report into a Senior Account Manager who will support and develop you to be your best self! We offer an excellent basic salary between £28k - £30k, plus bonus, pension, 26 days holiday rising to 31 days.
As a Client Service Executive you will be required to take a key role in the new business and sales function within a small team and as part of the overall CPM and Innovation group. you will be responsible for the management and upkeep of the new business pipeline, be the central point to managing all client proposals and the key operational function for internal communications, collaborating across all areas of the business.
What will you be doing?
• Taking a full & thorough approach to the ownership of the *Shopt client briefs. Gaining key client information & ensuring clear briefs via all mediums such as F2F, email and online calls.
• Take a leading role in dealing with all client issues, seeking resolutions/information in a timely manner.
• You be the point of contact for everything new business on *Shopt, from managing the pipeline, delivering client briefs and updating clients on progress.
• Be competent to deal at speed with day to day admin to enable assisting on wider strategic projects.
• You will be client interfacing and be comfortable liaising with key client contacts on a day to day basis.
• You will be heavily involved in call file management so will need to be confident pulling reports from in-house systems to provide insight into the operation.
• Po-actively seek out opportunities and keep abreast of latest seasonal initiatives & new product developments.
• Be a multitasking ninja as the account is fast moving with priorities changing at short notice and you will need to take a strategic approach to planning ahead whilst ensuring that you remain totally focused on the day to day delivery.
Skills, Knowledge and Experience Required?
• Sales experience is preferable with client interactions daily, both digitally and F2F.
• You will be able to demonstrate solid internal stakeholder engagement skills and establish strong working relationships with key client contacts daily.
• You will be an extremely good operator, with creative intelligence and strength analytically.
• Have an open, friendly & adaptable approach to the day to day with the ability to interact with a mixture of key client personnel such as the National Account Managers & Multiple Account Execs.
• Highly proficient in Outlook, Excel & PowerPoint
• Comfortable in challenging the norm and suggesting alternatives
• Competent and comfortable at presenting at client meetings/forums.
• Demonstrate a good level of commercial understanding in order to make informed decisions.
• Resilience and the ability to keep on top of multiple projects & communicate status.
• You will be pro-active by nature, key to all new business projects and propositions that may be on a tight turnaround.
• Knowledge of the retail landscape and the digital environment would be beneficial.
• Working knowledge of the Field Marketing Arena desirable.
Travel: You will need to be prepared to undertake national coverage in support of the new business leads and have flexibility and willingness work away from home occasionally.
Hours: 9am-5.30pm Mon-Fri - Be prepared to support flexible working hours as & when needed by the Client/Client Service Manager.
If the above sounds like a bit of you, get in touch!
CPM are an Equal Opportunities employer
As a Client Service Executive you will be required to take a key role in the new business and sales function within a small team and as part of the overall CPM and Innovation group. you will be responsible for the management and upkeep of the new business pipeline, be the central point to managing all client proposals and the key operational function for internal communications, collaborating across all areas of the business.
What will you be doing?
• Taking a full & thorough approach to the ownership of the *Shopt client briefs. Gaining key client information & ensuring clear briefs via all mediums such as F2F, email and online calls.
• Take a leading role in dealing with all client issues, seeking resolutions/information in a timely manner.
• You be the point of contact for everything new business on *Shopt, from managing the pipeline, delivering client briefs and updating clients on progress.
• Be competent to deal at speed with day to day admin to enable assisting on wider strategic projects.
• You will be client interfacing and be comfortable liaising with key client contacts on a day to day basis.
• You will be heavily involved in call file management so will need to be confident pulling reports from in-house systems to provide insight into the operation.
• Po-actively seek out opportunities and keep abreast of latest seasonal initiatives & new product developments.
• Be a multitasking ninja as the account is fast moving with priorities changing at short notice and you will need to take a strategic approach to planning ahead whilst ensuring that you remain totally focused on the day to day delivery.
Skills, Knowledge and Experience Required?
• Sales experience is preferable with client interactions daily, both digitally and F2F.
• You will be able to demonstrate solid internal stakeholder engagement skills and establish strong working relationships with key client contacts daily.
• You will be an extremely good operator, with creative intelligence and strength analytically.
• Have an open, friendly & adaptable approach to the day to day with the ability to interact with a mixture of key client personnel such as the National Account Managers & Multiple Account Execs.
• Highly proficient in Outlook, Excel & PowerPoint
• Comfortable in challenging the norm and suggesting alternatives
• Competent and comfortable at presenting at client meetings/forums.
• Demonstrate a good level of commercial understanding in order to make informed decisions.
• Resilience and the ability to keep on top of multiple projects & communicate status.
• You will be pro-active by nature, key to all new business projects and propositions that may be on a tight turnaround.
• Knowledge of the retail landscape and the digital environment would be beneficial.
• Working knowledge of the Field Marketing Arena desirable.
Travel: You will need to be prepared to undertake national coverage in support of the new business leads and have flexibility and willingness work away from home occasionally.
Hours: 9am-5.30pm Mon-Fri - Be prepared to support flexible working hours as & when needed by the Client/Client Service Manager.
If the above sounds like a bit of you, get in touch!
CPM are an Equal Opportunities employer
This vacancy is closed to applications.