Kia B2B Communicator - KB2BC001

Contact Centre
Thame
Not aligned to specific channel
As a Business to Business Communicator for Kia you will provide an exceptional, professional service to our corporate stakeholders, through effectively responding to dealer enquiries, resolving queries from Fleet companies in regards to their vehicles and dealing with car hire requests to ensure that vehicles are delivered to customers and on time within specification whilst liaising closely with Kia’s partner companies.

Key responsibilities will include:
• Having a thorough understanding of client activity, campaign and product information and understand the client’s vision and values and ensure that these are reflected on a daily basis.

• To professionally handle telephone calls; email; written communication and any other communication channels as agreed with your Team Manager in the support of B2B and retail customers.

• To produce reports and insight to support operational process improvements and budget control.

• To meet and exceed all quantitative and qualitative performance SLA targets.

• To conduct and fulfil administrative duties as directed by your Team Manager.

• Attend training and briefing sessions (internally and externally) as necessary in order to gain understanding of Client and Contact Centre requirements

We would love to speak to people who have:
• Excellent customer service skills, preferably obtained in a Contact Centre or Dealership environment
• Knowledge of the automotive industry an advantage
• A strong team work ethic
• Exceptional grammar and written communication skills
• Confident and authoritative telephone manner, including good verbal communication and listening skills
• Ability to deal calmly and professionally with challenging customer/stakeholder situations; in both telephone calls and written communication
• Accurate in data capturing
• Computer literate

Salary: Competitive
hours: 7.30am-7pm Mon- Fri and 9am-1pm Sat

CPM ARE AN EQUAL OPPORTUNITIES EMPLOYER

This vacancy is closed to applications.