Kia Front Office Comunicator - KFOC013

Contact Centre
Thame
Kia Motors UK Ltd
Not aligned to specific channel
We have an exciting opportunity for an experienced Customer Care Agent to join our Kia automotive customer care team based in our Thame contact centre on a Temporary basis (anticipated end date October 2019).

What will I be doing?
As a Customer Care Agent you will be handling queries from customers through a variety of different channels including, inbound calls, email, live chats and social media platforms. You will provide exceptional customer service ensuring that each communication is dealt with quickly and professionally creating a loyal customer base.

Working on various areas to support our customers and external partners, your day to day responsibilities will include, answering calls to assist with issues that may occur with our products, managing and responding to requests for updates via the web site and raising complaints with our case managers when they require a more in-depth investigation.

A key area of your role will be to research, investigate and identify the root cause of the customer enquiry to enable you to then decide and ensure the appropriate response/resolution is implemented. You will need to take a proactive approach and ensure that the CRM system is fully updated with actions taken

We would love to talk to be people who:
• Have excellent communication skills
• Have a passion for delivering exceptional customer service
• Have a confident telephone manner
• Are a positive person with a ‘can do’ attitude
• Enjoy working in a fast-paced customer focused environment
• Have an excellent eye for detail

What’s in it for me?
• Hourly rate £10ph
• 37.5 hours a week to be worked Monday to Friday between 8.30am – 7pm (Shifts) , Sat 9am – 1pm on a rota basis
• Free on-site parking

As well as the above CPM value all of their employees and truly believe in developing and promoting its own talent from within so you will have real opportunities for progression.

If you think you could be a great addition to the team then please apply today!
CPM are an equal opportunities employer

This vacancy is closed to applications.