Customer Service Advisor

Contact Centre
Not aligned to specific channel

We’re looking for a brand advocate who can support Diageo on-trade outlets for technical support. Handling email and telephone contacts (& other digital channels) to provide an exceptional experience by becoming a product and technical expert on Diageo’s draught products.  You will work as part of a team providing expertise and advice to customers and stakeholders through superior customer service skills.  You will have the opportunity to spend time in the field and the office with a Diageo engineer to learn the Guinness quality processes and in-depth ‘bar & cellar’ set ups to diagnose faults and provide resolution.  Hybrid role, offering office and home working, £19870.00 pa

Working days: Monday to Friday shift pattern between 9am - 6pm, working a Saturday & Sunday every 3 weeks (reduced hours on a Sunday)

Why work for CPM?

Gold award accreditation in The Investors In People – we’re passionate about giving people the opportunity to train and grow themselves and develop their careers

‘98% of our people said they are proud to work for us’

 Additional benefits:

  • Private Medical Insurance
  • Access to discounts and benefits including travel/ gym discounts
  • Yearly annual awards to celebrate team performance
  • Long service awards
  • First class training

 The role of customer service advisor:

  • You will be engaging with customers, providing them with a memorable and positive experience.
    You will ask questions and listen to fully understand their needs and suggest an appropriate resolution to their issue
  • You’ll have the presence to proactively build positive relationships over the phone and through digital channels, advising next best course of action to drive a solution.
  • You’ll become an expert on Diageo’s draught products, diagnose the issue and provide a resolution through knowledge & support tools.

You would be great for this customer service advisor role if you are:

  • A great communicator, with the ability to listen to the customer’s issue.
  • Persuasive, with the desire to find a resolution for the customer and build relationships with all types of people.
  • Curious, always seeking answers and solutions to problems
  • Resilient and someone who prides themselves on doing a fantastic job!

Apply today and be incredible in our Diageo team!

CPM are an equal opportunities employer, we depend on having diverse talent with a range of backgrounds, skills, and capabilities. We work in a collaborative environment where great ideas and achievements are shared and celebrated.

We believe diversity brings new thinking, which is at the heart of everything we do.


This vacancy is closed to applications.