Client Service Executive

Not aligned to specific channel
Are you looking for the next step in your career? Would you like a challenging and diverse position where you will stand up and be counted? We have a fantastic opportunity to join our team in Thame as a Client Service Executive looking after our JTI Trade Ambassador contract. This role will directly report into a Senior Account Manager who will support and develop you to be your best self! We offer an excellent basic salary of £33,000, plus bonus, pension, 26 days holiday rising to 31 days.

As a Client Service Executive, you will be involved the management of a new team of 10 permanent Trade Ambassadors predominantly calling on GAS outlets (petrol filling stations), Convenience stores and potentially Wholesalers. You will play a key role in being the pivotal link between the field team and the client to ensure that schedules and goals are met to deliver client objectives.

What will you be doing?

• Take a leading role in dealing with daily issues that come up in-store & seek resolution/information for both client & field teams on request.
• Be prepared to get really stuck in with the field team. You will need to be the eyes and ears of what is working out in the field so we can offer valuable insight to the client.
• Be a multitasking ninja as the account is fast moving with priorities changing at short notice and you will need to take a strategic approach to planning ahead whilst ensuring that you remain totally focused on the day to day delivery.
• You will be client interfacing and be comfortable liaising with key client contacts on a day to day basis.
• Providing insight will be key to our success and you will need to be confident pulling reports from in-house systems to highlight this.
• You will be required to be involved in national interviews as and when required and play a key role in the induction process.

Skills, Knowledge and Experience Required?

• Have an open, friendly & adaptable approach to the day to day with the ability to interact with a mixture of key client personnel such as the Field Operations Manager, National Account Managers & Multiple Account Execs.
• Highly proficient in Outlook, Excel & Powerpoint
• Comfortable in challenging the norm and suggesting alternatives
• Flexibility and willingness to travel and work away from home occasionally
• Competent and comfortable at presenting at client meetings/forums.
• Demonstrate a good level of commercial understanding in order to make informed decisions.
• Resilience and the ability to keep on top of multiple projects & communicate status.
• Highly organised with effective time management.


• Knowledge of the retail landscape and the tactical environment would be beneficial.
• Working knowledge of the Field Marketing Arena.

Travel: You will need to be prepared to undertake national coverage in support of the team and work out of the client’s office one or two days per week in Weybridge.

Hours: 9am-5.30pm Mon-Fri - Be prepared to support flexible working hours as & when needed by the Client/Client Service Manager.

If the above sounds like a bit of you, get in touch!

CPM are an Equal Opportunities employer