Samsung DA Client Service Manager (Training)

Permanent Field
Samsung
Technology
As the Client Service and Training Manager for Digital Appliance you’re taking on a key role, leading the Training Delivery and Content Team to drive the face to face training targets and online Academy targets for both field and channel partners. The role will require you to be fully embedded into Samsung, working closely with stakeholders across the Samsung business. You will have a holistic view of training, working with Samsung’s Head of Training on the strategic direction, and delivering against the agreed plan. Salary £50,000pa, Company Car, Client Bonus, Pension, holiday + flexible benefits.

Key Responsibilities:
• To lead the day to day operation and outputs of the Training and Content Delivery Team.
• To recruit, train and develop direct reports and to ensure they are fully briefed, trained and equipped to fulfil their role.
• Work closely with the Client Services Manager (Field) to ensure focus and approach are coordinated.
• Consulting with the Head of Training/Samsung stakeholders to ensure the training needs are understood, and appropriate measures are agreed
• Oversee the Samsung Training delivery strategy; controlling and planning workload and resource
• Represent Samsung Training Team to internal and external stakeholders in the absence of the Head of Training
• Work across divisions and accounts and collaborate with the various stakeholders within CPM and Samsung to ensure the effective and timely communication of requirements to meet client demands.
• Work with key Samsung stakeholders to ensure the strategy is meeting the requirements for the retail channel partners through regular communication and meetings with account management teams, product managers and other Samsung stakeholders
• Responsible for the cascade of information to the right people at the right time.
• Proactively learn and share best practice with others in the business through actively networking and building internal relationship to enable you to apply learnings within your account to continuously improve the service delivered to the client and drive internal efficiencies.
• Look for new and innovative training methods and alternative, creative approaches to training which could be applied to Samsung
• To maintain and develop systems to measure achievement of objectives, including an appropriate level of field accompaniment and auditing.

You'd be great for this role if:
• 3 years field sales experience in an Account Management role (or similar) managing one or more contracts
• You have a full clean driving licence
• Have knowledge of the Retail Tech market
• Persuasive and adaptable presenter, able to present across all media to a high standard and to positively influence different audiences
• Numerate and experience in managing budgets
• Experience of task/project achievement requiring some strategic foresight
• Experience and ability to manage and motivate a team
• Exceptional planning and organisational skills
• IT literacy (Word, Excel, PowerPoint)
• Excellent communication skills and a natural ability to build relationships at all levels
• Strong resilience and a desire to drive continuous improvements in an ever-changing environment
• A background in training is desirable, preferably in a sales environment
• You have the ability and agility to work in an incredibly fast paced environment
• You're organised and driven, with a good dose of analytical skills

There’s no short cut to being the best, but you’ll be supported in taking responsibility for your own on-going professional and personal development and that of your team. We encourage a culture of excellence and reward individual achievement with outstanding opportunities for progression.

We are an accredited Investors in People Gold award company and place great importance on the training and development of our people. We work in a collaborative environment where great ideas and achievements are shared and celebrated.

CPM are an equal opportunities employer we depend on having diverse talent with a range of backgrounds, skills and capabilities.