Parcelforce - Campaign Performance Team Manager - PCPTM01

Contact Centre
Campaign Performance Manager – Parcelforce Warrington
£26,785 dependant on Experience PA basic plus bonus
35 hours per week

Over 25 years in the making Parcel Force have a long history as part of the Royal Mail Group, but in 1986 Royal Mail created a separate parcel function forming the foundations of the business we know today. CPM’s brief is to acquire new clients for Parcel Force and to deliver a traded revenue target within the financial year from April to March within the SME marketplace.

What will I be doing?
As this role will report directly into senior management at CPM, 50% of this role will be required to manage communications with Parcel Force client via the Client Service Manager. To manage a team of New Business Representatives, to achieve optimum performance on the account, the manager will work to deliver and exceed stretch targets through team motivation, coaching and performance management.

• Evaluate performance outcome against target and react accordingly
• Successfully motivate and inspire team performance, including appropriate use of available incentives
• Possess an exceptional understanding of the client’s requirements, together with a detailed understanding of CPM’s deliverable capabilities, in order to provide a deliverable solution that meets the client’s needs and objectives
• Effectively manage resource within the team, maintaining ownership and responsibility of the sales team including team budget, attendance, performance, and cost per sale
• Coach, mentor and develop team to deliver excellent quality sales, achieve targets, and meet agreed productivity
• Evaluate and manage the team’s performance and results through an ongoing sales plan and tracking process
• Assess and review team’s and individual performance, through call assessments and report analysis on a daily and ongoing basis. Set goals, targets and objectives to maintain quality standards

You would enjoy this role if you:
• Have operated at a minimum of Band 7 within CPM or equivalent elsewhere
• Can demonstrate existing Sales experience (preferred but not essential)
• Possess experience of client handling including, presentations, managing client expectations and escalation management
• Strong proven ability to manage a high performing sales team within a B2B Contact Centre environment
• Can evidence a proven ability to work under pressure and deliver challenging targets and work to tight deadlines
• Hold experience of successfully coaching/motivating and performance management of a team to deliver results
• Proven experience in developing and improving processes and procedures to ensure a superior service is delivered to customers
• Knowledge of the SME marketplace would be a great benefit too

What is in it for me?
*£26,785 basic salary (dependant upon experience) plus bonus. Hours of work: Mon to Thurs – 09:00 till 17:15, Fri 09:00 till 16:00

If this sounds like your ideal role, don’t delay, apply today!

CPM are an equal opportunities employer