Royal Mail Sales Manager - RMSM001

Contact Centre
Royal Mail
Sales Manager – Royal Mail
£27,000 basic plus bonus
Secondment (Mat Leaver cover until February 19 approximately)
37.5 hours per week

The Sales Manager will be responsible for ensuring the continued success of the B2B Unit. Working to deliver and exceed stretch
targets through team
motivation, coaching and performance management. You will identify training needs, looking at quality and standards within the
calls together with auditing sales to maintain revenue integrity. Pipeline Management and development is a pivotal aspect of success
in the role so experience in this field is essential. Provide feedback and guidance to team ensuring the achievement of individual and
team Key Performance Indicator’s and targets. Finally, the Sales Manager will be able inspire the sales team through effective
presentation skills.

You should have/be
• Experience and in-depth knowledge of line managing people within a B2B sales environment
• Ensure team compliance with GDPR and client guidelines
• Conducts one-on-one reviews with all agents to build more effective communications, to understand training and development needs, and to provide insight for the improvement of sales and activity performance
• Provides timely feedback to senior management regarding performance
• Sets examples for agents in areas of personal character, commitment, organisational and work habits
• The ability and understanding to motivate individuals and teams to achieve higher performances
• Ability to interpret, analyse and manipulate data in order to produce performance reports for team
• Good communication and listening skills together with the ability to liaise with other departments
• Strong proven ability to manage a high performing sales team within a B2B Contact Centre environment that heavily relies on an analytical approach
• Proven ability to work under pressure and deliver challenging targets and work to tight deadlines
• Experience of successfully coaching/motivating and performance management of a team to deliver results
• Exceptional interpersonal skills
• A knowledge of the SME marketplace would be an advantage
• A flexible approach to working hours and location in order to meet the demands of business requirements
• Competent user of all Microsoft Office applications (MS Excel, MS Word & MS Powerpoint)

Please Apply Now
CPM are an Equal Opportunities Employer