Royal Mail International Lead Generator - RMILG001

Contact Centre
Royal Mail
Our people come first. Join our award winning team at our call centre in Warrington. Additional benefits include: Work life balance Mon – Fri 9 am - 5.30pm, Sports & Social club, training and development, free parking and a focus on health and well-being (access to an employee assistance programme all year round); We are a sociable team, lots of opportunity for nights out, we also give back to the local community and are active in assisting groups who might need our support. We are looking for B2B lead generators with a proven track record (lead gen or appointment setting) to join our existing team. Our business is all about our people and it’s crucial that we attract and retain the right talent.

Lead Generators with B2B sales experience earn a salary of £18,500 PA & £4,500 bonus pro rata. We also offer a clearly defined structured progression plan which will enable you to progress to a higher salary tier within this role.

What will I be doing?

As part of this extremely fast-paced role, you will be instrumental in supporting the client in building and growing their Customer base in a specific product area. Working in a B2B telephone sales environment you will be responsible for calling a provided prospect base, successfully navigating the business to identify and speak to key decision makers and using highly effective questioning to understand their current and future needs. You will then need to identify the relevant opportunities and gain agreement to contact from a member of the Sales team to discuss further via phone. You will constantly seek to deliver and exceed targets, have a strong focus on meeting and exceeding client expectations and have a high drive for delivering an exceptional customer experience.

Attention to detail will be essential as you will be using the Clients CRM to build an opportunity pipeline through assessments of prospects, gathering information on current needs and competitors to be added back to the CRM accurately and the generation of valid opportunities against a defined criteria. The information you update on the CRM will be key to driving the ongoing marketing strategy so it needs to be right first time, every time.

You will be required to represent the voice of the customer by feeding insight back into the business to build better customer solutions for the future and help shape internal processes to develop a best in class solution for our client.

You would enjoy this role if you have:

• Experience within a B2B sales, appointment setting or lead generation role ideally within a contact centre environment
• Highly competent navigating a CRM quickly and efficiently
• Proven track record of consistently over delivering against stretching targets
• Good administration, planning and organisation skills with incredible attention to detail
• Good level of verbal and written communication
• Educated to GCSE/O-Level standard including Maths and English
• Able to build effective working relationships with both your team and external client team

What is in it for me?
£18,500 basic salary & £4,500 PA bonus (pro rata), plus, a generous paid holiday entitlement. Working 37.5 hours per week Monday to Friday. Free parking, great public transport links. In return for your enthusiasm and professionalism, we will give you great training to help you develop and be your best.