PSA - Communicator PSAC011

Contact Centre
An exciting opportunity has arisen for an experienced communicator to join our team working for a leading automotive brand based here in Thame.
We offer a great package that includes a salary of £19,000, an amazing employee benefit package and real opportunities for progression.

We are looking for an experienced Communicator who has a passion for delivering outstanding customer service with a great ‘can-do’ attitude.
As a Communicator you will be providing an exceptional customer experience, through effectively responding to enquiries through a variety of communication channels, as determined by client needs in a consistent, high quality manner ensuring that you are hitting all targets and metrics set by CPM and the Client you are working on behalf of.

Why work for us?
CPM are a great company to work for! Established over 80 years ago, we have offices in Thame, Warrington and Leeds and we employ thousands of people across the U.K. With the support of your Team Leader, you will be encouraged to be the very best you can be. You will have access to great training and personal development tools. In addition, CPM really value their employees and many of our contact centre agents have been promoted and are now working in other roles or areas of the business.

Whilst you will have targets and expectations on how many calls you answer and the quality of the information you are giving customers, these are easily achievable for the team if you enjoy being busy and pride yourself on doing a great job. The aim of every call is for the customer to leave it happy and feeling they have been given a professional and helpful service.

What we offer:
• Salary: £19,000
• 22 Days holiday +bank holidays (increasing 1 Day a year capped at 31)
• 37.5 hours per week hours to be worked on a rota basis Monday -Sunday 8.30am-10pm (5 days a week)
• Sports and Social club
• On site restaurant
• Option to buy and sell holiday after qualifying period
• Discounts for selected local gyms and pubs
• Free on site parking

You would enjoy this role if you have:
• Experience of working in a fast-based customer focused environment
• Outstanding communication skills, both verbally and written
• The ability to deal calmly and professionally with challenging calls
• Passion for exceptional customer service
• Strong administrative skills with a keen eye for detail
• A professional outlook, self-confident with a ‘can do’ attitude
• A strong team work ethic and a working knowledge of excel and Microsoft word

Don’t delay, apply to join our award-winning team today!