Nissan - Team Leader - NSM002

Contact Centre
Nissan Motor Ltd
We have an exciting opportunity for an experienced Team Leader to join our contact centre team based in Thame working for a leading automotive brand. We offer an amazing package including salary of up to £28,000 (dependant on experience) excellent employee benefits including the option to buy additional holiday (up to 5 days), discounted social events, free onsite parking and on-site restaurant to name but a few.

As the Team Leader your duties will include leading and coaching your team, supporting the client in prospecting, telephone account management and front-line administration support. You will create and manage monthly, weekly and daily targets for the team and individuals, implementing performance management programmes as required.
You will be responsible for managing the team’s performance, ensuring that agreed quantitative and qualitative targets are met and through identifying skills gaps for both the team and individuals you will ensure that the team deliver against and exceed the clients high service standards.
There will be admin tasks associated with this role so it is very important to have strong computer and admin experience, in order to support the team during busy periods and give guidance on ways to improve current processes.

We would love to speak to people who:
• have experience in sales working in a business to business role.
• have excellent communication skills
• Are target focused and results driven with a keen eye for detail
• have have experience in training and coaching a team managing performance against targets
• have a passion for delivering excellent customer service
• have the ability to deal with challenging situations calmly and professionally

We offer:
• Salary of up to £28,000 (dependant on experience)
• 37.5 hours a week to be worked Monday -Friday 9am-5.30pm
• 26 days holiday plus bank holidays
• Excellent employee benefits
As well as the above CPM really value their employees and you will have access to real opportunities for progression.
CPM is an equal opportunities employer