Greenstar Senior Customer Services Communicator GSSNRCOM01

Contact Centre
Do you have a natural desire to lead from the front always wanting to go above and beyond for your customer and your peers? Green Star Energy are seeking 6 dedicated Senior Customer Service Communicators to work Monday to Friday between 8am and 6pm. You will enjoy a salary of £17,250 PA.

What will I be doing?
As a Senior team member, your day to day contact centre based responsibilities will increase to support not only key functions such as floor walking, escalations and supporting your line manager with key supervisory tasks (whilst still delivering a percentage of time against the core inbound role), but you will also become a ‘Subject Matter Expert’. Each SME will focus on an area such as home moves or metering with objectives aligned to the Green Star goal of delivering a world class customer experience.
This is a great opportunity to progress and gain exposure across the wider business. It is also the key platform to support progression in to more senior roles such as Team Leader, Training and Quality.
You would enjoy this role if you:
• Enjoy meeting and exceeding your current KPI’s
• Have a desire to be acknowledged by your peers as an agent who is prepared to be held accountable and demonstrate a passion for great customer service
• If you are a highly self-motivated, resilient individual, who can adapt within a fast-paced environment
• Possess a strong attendance record having visibly demonstrated commitment to the Green Star Campaign and CPM
• Possess strong written and verbal communication skills

What is in it for me?
£17,250, PA, shifts between Monday – Friday 8am – 6pm. In return for your enthusiasm and professionalism, we will give you great training to help you develop and be your best.

If this sounds like your ideal role, then please apply now!

CPM are an equal opportunities employer

This vacancy is closed to applications.