Kia Customer Care Advisor - CCA001

Contact Centre
Thame
Kia Motors UK Ltd
Customer Care Advisor

An exciting opportunity has become available to join a forward thinking, market leading automotive customer care team for our Automotive client Kia!

On a daily basis you will be dealing with queries from our large customer base, so be ready for a vibrant, fast paced environment. This is a fast-moving automotive contact centre dealing with many different styles of communication, such as: inbound calls, social media and email.

The Role
The purpose of this role is to deliver high quality, effective communications for new and existing customers.
As a World Class Customer Service Advisor the role will require you to develop a sound understanding of Kia’s products and services and to fully embrace our brand values.
You will engage with customers to gain a full understanding of their requirements in a skilful and professional manner in line with our stringent quality standards and ensuring a timely qualitative resolution.
The majority of communication is handled through inbound and outbound telephone calls; however contacts also arrive via email and white mail and increasingly social media channels.

A day in the life of a Customer Care Advisor

During the day you will work on various different areas to support our customers and external partners. The tasks include, answering of calls to assist with issues that may occur with our products, requests for updates to the web site with customer information and to raise complaints with our case managers for more in-depth investigation.

In your role you will be required to research, investigate and identify the root cause of the customer enquiry. You will then decide and ensure implementation of the appropriate response/resolution and take a proactive approach ensuring the CRM system is fully updated with actions taken

We are looking for:
• Excellent customer service skills with the ability to understand the needs of the customer.
• A confident telephone manner.
• Good communication and listening skills together with the ability to liaise with other departments.
• Able to prioritise and mange work load using own initiative.
• Good keyboard skills and computer literacy are necessary together with an eye for detail.
• The ability to be a team player is also an essential quality in the role.
• Displays a proactive “can do” approach.
• Have excellent communication, planning and organisation skills.
• Be computer literate at intermediate level
• Have strong administrative skills with a keen eye for detail
• A passion for the Automotive world is highly desired

Benefits of working for CPM:

• Free parking onsite
• 22 days holiday + BH (Increasing a day a year capped at 31)
• Sports and Social club
• Onsite restaurant
• 70/30 in-house promotion vision
• Other flexible benefits after successful probation
• Reward and recognition program for Contact Centre
• ICS accreditation (Course enrolment available)

Hours: 37.5 hours per week
• Monday to Friday between 8.30am – 7pm (Shifts)
• Sat 9am – 1pm (1 in 5)

Salary:
• £17,000 – this then increases to £18,000 after 12 months successful service in role.

If you think you are the perfect person we would love to hear from you!

This vacancy is closed to applications.