Kia Customer Care Advisor - CCA003

Contact Centre
Kia Motors UK Ltd
Do you have great communication skills? Exciting opportunity to join our market leading Kia automotive customer care team as a Customer Service Advisor. Salary £17,000 – (increasing to £18,000 after 12 months) plus great company benefits and opportunity to progress.

Working at our contact centre in Thame, you will have the opportunity to become part of our fun and lively call centre team, working for a company that truly values you and develops you to be your very best.

The Role
On a daily basis you will be dealing with queries from our large customer base, so be ready for a vibrant, fast paced environment. This is a fast-moving automotive call centre where you would be dealing with many different types of communication from customers, including receiving inbound calls and enquiries via social media and email.

The aim of this role is to deliver high quality, effective communications for both new and existing customers. To be able to offer a world class Customer Service, you will need to develop a sound understanding of Kia’s products and services and to fully embrace our brand values.

Engaging with customers will enable you to gain a full understanding of their requirements and be able to deal with their enquiry in a skillful and professional manner, in accordance to our stringent quality standards, ensuring a timely and appropriate resolution. Whilst the majority of communication is handled through inbound and outbound telephone calls, however you will also receive communications via email and white mail and increasingly also via social media channels.

A day in the life of a Customer Care Advisor
Working on various areas to support our customers and external partners, your day to day responsibilities will include, answering calls to assist with issues that may occur with our products, managing and responding to requests for updates via the web site and raising complaints with our case managers when they require a more in-depth investigation.

A key area of your role will be to research, investigate and identify the root cause of the customer enquiry to enable you to then decide and ensure the appropriate response/resolution is implemented. You will need to take a proactive approach and ensure that the CRM system is fully updated with actions taken

You would enjoy this role if you have:

•Excellent customer service and communication skills combined with the ability to really understand the needs of the customer.
•A confident telephone manner.
•Good communication and listening skills
•The ability to prioritise and manage your own workload and enjoy using your initiative.
•Good keyboard skills and computer literacy, together with an eye for detail.
•The ability to be a team player with a proactive “can do” approach.
•A passion for the Automotive world whilst not essential would be a great benefit in this role

Why work for us?

In addition to a salary of £17,000 (which rises to £18,000 after 12 months successful service in the role) we will also offer you:-

•Free onsite parking
•22 days holiday + Bank holidays (increasing by one day a year, capped at 31)
•Onsite restaurant
•The opportunity to work for a company that truly believes in developing and rewarding its own talent and promote people from within
•Access to other flexible benefits after successful probation
•A reward and recognition dedicated to our contact centre employees
•ICS accreditation (Course enrolment available)

Hours of work are: 37.5 hours per week, working Monday to Friday between 8.30am – 7pm (Shifts) , Sat 9am – 1pm (1 in 5)

If this sounds like a great opportunity then please apply today!
CPM are an equal opportunities employer

This vacancy is closed to applications.