Hovis Customer Service Advisor - HV001

Contact Centre
Thame
Hovis Ltd
We’re currently recruiting for a Customer Service Advisor to join our team for Hovis in our Contact Centre here in Thame!

Hovis Limited employs approximately 3,800 people at 10 bakeries, 6 flour mills and 2 regional distribution centres across the UK. Hovis is one of the largest bakery brands in the UK and amongst the best known food brands in the country. Hovis Limited also makes Mothers Pride, Ormo and retailer branded bakery products and supplies flour to a range of customers.

We have an exciting new Customer Service role which we need your skills and expertise to help us drive and exceed our clients expectations. As an already successful Customer Expert you will thrive from working for Hovis.

To be a part of our Contact Centre family requires a confident and professional individual who can represent High Profile Client and be the face of our business. We are looking for previous proven customer service experience; thrive on being our eyes and ears of our consumers; be efficient, accurate, have exceptional communication skills with a focused and organised approach.
These qualities are all essential to ensure we deliver World Class Execution for our World famous clients!

Your mission if you choose to accept will be to provide an exceptional customer experience, through effectively responding to Customer enquiries through a variety of communication channels. You will work collaboratively with internal and external customers to resolve their enquiries and complaints in a skilful and professional manner ensuring a timely and qualitative resolution. You will become a product expert for the campaign and will work as part of a team as directed by your Team Leader in order to ensure that all client KPI’s are met.

You would enjoy this role if:

•Proactive, confident and self-motivated
•Excellent customer service skills with the ability to understand the needs of the customer.
•A confident telephone manner.
•Good communication and listening skills together with the ability to liaise with other departments.
•Able to prioritise and manage work load using own initiative.
•Good keyboard skills and computer literacy are necessary together with an eye for detail.
•The ability to be a team player is also an essential quality in the role.
•Passionate about our brands!
•A ‘Foodie’ is highly desired

Hours: Monday to Friday - 9am to 5pm with the possibility to cover between 8am-8pm and weekends due to business and Client needs. Team Leader to be contactable outside of operating hours in case of a crisis situation
What we offer:

•Salary: £16,500pa
•22 Days holiday +bank holidays (increasing 1 Day a year capped at 31)
•Monday – Friday – 9am – 5pm
•37.5 hours per week
•Free onsite parking
•Onsite canteen
•Sports & social club
•Flexible benefits after successful probation

So, if you think you are the perfect person for this opportunity, please apply today!