Reporting Executive - RE001

Contact Centre
Thame
Reporting Executive

Contact Centre – Client Services

Salary: £20,000 - £24,000

The Role:

Working in our contact centre reporting team you will be responsible for the day to day data management and reporting for our key clients, working closely with the wider account teams to support the operation. Taking ownership of assigned workload and handling multiple work streams to meet agreed deadlines. The ideal candidate will be a task focused deliverer with a drive for quality and excellence. You will be required to develop reports, ensuring appropriate use of a range of data sources, visualisation techniques and tools to deliver accurate and insightful reporting to key stake holders. You will be responsible for the ongoing development, delivery and optimisation of data, reporting processes and outputs. You will be required to become a resident system expert and collaborate with the relevant architects in order to meet business demand of change requests and have a deep understanding of the data, brand and client objectives. Be able to provide insight on a weekly basis and report on trends.

You would enjoy this role if:

•Excellent communication skills; must be a personable, confident team player, able to build strong collaborative
relationships.
•A proactive, innovative thinker and problem solver with a can-do attitude.
•Excellent numeracy skills.
•Have a high level of attention to detail with proven ability to maintain accurate and detailed records.
•Have the ability to analyse data to drive insight to our clients and internal management.
•Strong analytical skills with the ability to manipulate data in order to make accurate and consistent
interpretations.
•Excellent data visualisation skills (e.g. creating charts, graphs and dashboard style reports).
•Ability to work under pressure, prioritise and multi-task.
•Proficient in MS Office applications.
•Advanced MS Excel with Intermediate - Advanced VBA.
•Use of SQL and/or MS Access to build logical queries in reporting tools and processes.
•Ability to create automated reports.
•Ability to formally present findings and make recommendations for internal and external audiences.
•Previous experience in a reporting and / or analytics role.
•Previous experience in a contact centre or outsourcer environment desirable.
•Previous experience with SalesForce desirable.

Benefits our Reporting Executive will receive:

•Salary: £20,000 - £24,000 depending on experience
•37.5 hours per week permanent contracts
•Hours: Monday to Friday – 9am – 5.30pm
•Free parking onsite
•26 days holiday + BH (Increasing a day a year capped at 31)
•Sports and Social club
•Onsite restaurant
•Other flexible benefits after successful probation

So, if you’re looking for a job that has the variety, challenge, rewards and involvement then apply today!