Royal Mail Account Manager RMAM01

Contact Centre
Warrington
Royal Mail
Our people come first. Join our award winning team at our call centre in Warrington. Additional benefits include: Work life balance Mon – Fri 8.45am - 5.30pm, Sports & Social club, training and development, free parking and a focus on health and well-being (access to an employee assistance programme all year round); We are a sociable team, lots of opportunity for nights out, we also give back to the local community and are active in assisting groups who might need our support. We are looking for B2B Sales Account Managers with a proven track record to join our existing team. Our business is all about our people and it’s crucial that we attract and retain the right talent.

Telephone Account Managers with sales experience earn a salary of £20,500 PA with an additional 25% bonus. We also offer a clearly defined structured progression plan which will enable you to progress to a higher salary tier within this role.

What will I be doing?

An exciting opportunity has arisen to join the Royal Mail Territory Account Management Team.
Your role will be to manage a portfolio of customer working in a B2B telephone sales environment on behalf of our client Royal Mail. You will be responsible for effectively managing a portfolio of circa 200 customers to maximize new revenue opportunities, retain and grow revenues and deliver key initiatives. You will be required to work closely with other teams and divisions within Royal Mail to deliver portfolio plan objectives.
You will be required to build an opportunity pipeline through assessments of opportunities and target markets, information gathering on customers and competitors, generation of new opportunities from existing customers, exploitation of sales campaigns and sales leads, follow-up sales activity, formal proposal writing, negotiation and closing of the sale.
You will be required to represent the voice of the customer by feeding insight back into the business to build better customer solutions for future. To manage a blend of existing and development customers to achieve portfolio revenue growth and new business targets through creating and deploying a portfolio plan to increase share of spend and improve and enhance customer satisfaction.

You would enjoy this role if you:
• Have experience within a sales and service role ideally within a contact centre environment
• Have a proven track record of consistently over delivering against targets
• Possess good administration, planning and organisation skills
• Have first class verbal and written communication
• Are educated to GCSE/O-Level standard including Maths and English
• Can build effective working relationships with both your team and external client team
• Able to demonstrate that you live CPM’s values, possess strong self-belief, able to self-manage and constantly drives for improvement


What is in it for me?
£20,500 basic salary plus PA 25% of salary performance related bonus. Plus, a generous paid holiday entitlement. Working 37.5 hours per week Monday to Friday. Free parking, great public transport links. In return for your enthusiasm and professionalism, we will give you great training to help you develop and be your best.

If this sounds like your ideal role, then please apply now!

CPM are an equal opportunities employer