Customer Care Advisor - CCA14

Contact Centre
Customer Care Advisors

We have exciting new Customer Care Advisor roles which we need your skills and expertise to help us drive and exceed our client’s expectations. As an already successful Customer Expert you will thrive from working for us here at CPM.

We are currently recruiting a brand new team of Customer Care Advisors who will work as part of an expanding team on behalf of a leading UK based E-Commerce business, who care deeply about the environment. Brand is everything for these market leaders and we want our Advisors to passionately reflect this.

You will be required to answer all contacts through phone, email, live chat and social media from new and existing customers in a consistent, high quality manner ensuring that you are hitting all targets and metrics set by CPM and the Client you are working on behalf of.

If you are friendly, straightforward, honest and have a passion for delivering world class service with a great ‘can-do’ attitude, then this is the role for you. This is a fantastic opportunity to learn and develop a broad knowledge of skills and experience in a fast paced, dynamic growing business!

You would enjoy this role if:

•Experience of working in a fast-based customer focused environment
•Outstanding communication skills, both verbally and written
•Ability to deal calmly and professionally with challenging calls
•Be passionate about delivering exceptional customer service
•Strong administrative skills with a keen eye for detail
•Have a professional outlook, self-confident with a ‘can do’ attitude
•Have a strong team work ethic and a working knowledge of excel and Microsoft word
•Previous experience in handling contacts via Social Media – desirable

For our successful Customer Care Advisors we will reward you with:

•Salary: £17,500
•22 Days holiday +bank holidays (increasing 1 Day a year capped at 31)
•Monday – Saturday (5 days per week on a rota basis) with shifts between 8am – 5pm
•37.5 hours per week
•Sports and Social club
•On site restaurant
•Option to buy and sell holiday after qualifying period
•Discounts for selected local gyms and pubs
•Free on site parking

So, if you think you are the perfect person for this opportunity, please apply today!