Bentley - Customer Relations Executive English - BEN02

Contact Centre
Bentley Motors Ltd
Want to be part of an award-winning team? An exciting and unique opportunity has arisen for a Customer Relations Executive to play a key support role within a Global team of multi lingual professionals to work for Bentley, one of the most prestigious brands in the Automotive Industry.

Based in Didsbury you could earn £20,000 PA (plus performance bonus)

What will I be doing?
You will work as part of a team in providing Bentley’s discerning clientele with a premium personal service which leaves every customer feeling that nothing is too much trouble.

As a CRE for Bentley, you will be responsible for handling all contacts to and from prestigious customers on behalf of Bentley through a range of multi-channel sources. You will support the team in providing both customer management and prospecting communications as well working closely with the Bentley dealer network. You will support management of the entire customer journey and be competent in answering customer queries from the most basic to complex technical enquiries and ad-hoc tactical campaign management.

Quality will be at the heart of what the team do and a relentless focus on customer satisfaction and brand advocacy will be key.
You will work alongside the Management team to meet the high service level expectations of Bentley while influencing and actively encouraging an environment that echoes the philosophy of this luxury brand and its company values.

The multilingual teams will consist of Customer Relation Executives with the following languages. English, French, German, Spanish, Italian, Russian, Arabic and Mandarin.

You would enjoy this role if you:

• Want to be part of an award-winning team, who are supportive and collaborative with a real ‘one team’ mentality
• Are a highly skilled multilingual expert across all communication channels
• Have previous experience of working for a premium brand within an office, retail or hospitality environment
• Possess excellent customer service and prospecting skills with the ability to establish the needs of the customer and develop great customer relationships
• Have a confident and articulate telephone manner in English and your specialist language
• Have the ability to demonstrate strong problem solving capabilities
• Hold the ability to empathise and really put yourself in the customer’s shoes
• Can evidence of a proactive “can do” approach
• Hold strong planning and organisation skills in addition to administrative skills with a keen eye for detail
• Possess a passion for the Automotive world is highly desired

What is in it for me?

*£20,000 PA plus generous paid holiday entitlement. Working 37.5 hours per week covering shifts over 7 days between 6am – 6pm on a rota basis. In return for your enthusiasm and professionalism, we will give you great training to help you develop and be your best.

If this sounds like your ideal role, then please apply now!

CPM are an equal opportunities employer

This vacancy is closed to applications.