Diageo Customer Care Advisor FLSA001

Contact Centre
We are looking to recruit an experienced Customer Care Advisor to join our Diageo Contact Centre team based in Thame. We offer a great package with a starting salary: £18,000 which will then increase to £18,500 after successful completion of on the job skills training plus lots of other benefits.

Diageo are the world’s leading premium drinks business with an outstanding collection of international brands across spirits, wine & beer which includes brands such as Guinness, Smirnoff, Baileys & Captain Morgan’s. As a Customer Care Advisor you will provide a knowledgeable service in support of the licensed publican trade and their direct suppliers, in all aspects of any of the brand’s related queries or requests. You will also be required to support employees who work in the field directly with the above mentioned customers.
There will also be the chance to pursue additional sales across Diageo’s GB portfolio when relevant.

Primarily the role is focused on ensuring licensees equipment is ready and able to pour. Using your technical expertise, you will assist your customer through first line diagnostics, using the necessary skills to question the customer in a polite and professional manner and where appropriate you will solve their queries during the first contact. More complex matters will be managed by scheduling a colleague to follow up the query within a set time.

You will update and maintain the In-house database with the relevant information about the call and check that other key data fields are correct and conduct other administrative tasks as directed by your line manager.

As a Customer Care advisor you will be using your excellent people skills to build strong relationships with regional field colleagues and proactively develop an understanding of regional strategy and activities.

You would enjoy this Customer Care Advisor Role if you:

•Have experience in a customer service/sales environment
•Have experience of working in the licensed publican trade - desirable but not essential
•Can prioritise your workload and enjoy working within a fast paced environment
•Highly articulate with excellent interpersonal skills with internal and external customers alike
•Love problem solving and enjoy finding innovative solutions to challenges as they arise
•Have attention to detail in order to maintain accurate records and information updating the database
•Work well within a team

What we offer:

•Salary: £18,000 which will then increase to £18,500 after successful completion of on the job skills training
•22 Days holiday +bank holidays (increasing 1 Day a year capped at 31)
•Monday – Friday with shifts between 8am – 6pm on a rota basis. Also working 1 in 4 Weekends (with time off in Lieu during the week)
•37.5 hours per week
•Optional company incentives
•Free onsite parking
•Onsite Canteen
In addition CPM really value their employees, you will have access to great training opportunities and encouragement to progress.

So, if you think you are the perfect person for this opportunity, please apply today!
CPM are an equal opportunities employer

This vacancy is closed to applications.